Your satisfaction is our priority at Drippy Girl. We want you to be absolutely thrilled with your purchase. If for any reason you’re not completely happy, we’re here to help make things right.
Our Return Policy
You can initiate a return for eligible items within 15 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Common reasons for returns and how we handle them:
- Item Not Received: If your order doesn’t arrive within the estimated delivery timeframe or is confirmed lost by the carrier, we will issue a full refund.
- Item Damaged or Defective: If your item arrives damaged or is defective, please contact us immediately. We will require clear photo or video evidence of the damage/defect. In such cases, we will offer a replacement or a full refund, and we will cover the return shipping costs if a return is necessary.
- Item Not as Described / Incorrect Item: If the item you receive is significantly different from its description or is the wrong item, please provide photo evidence. We will work with you to offer a replacement or a full/partial refund. We will cover the return shipping costs if a return is necessary.
- Change of Mind (Buyer’s Remorse): If you wish to return an item because you simply changed your mind, you are welcome to do so within the 15-day window. In this scenario, you will be responsible for the return shipping costs. The item must be unused and in its original condition.
How to Initiate a Return or Refund Request
- Contact Us: Reach out to our customer support team with your order number and a detailed explanation of the issue. Please include any relevant photos or videos.
- Assessment: We will review your request and may ask for additional information to fully understand the situation.
- Resolution: We will communicate the proposed solution (e.g., full refund, partial refund, replacement, return instructions).
Return Shipping & Who Pays
- Our Responsibility: If the return is due to our error or a defective/damaged product, we will cover the return shipping costs. We may provide a prepaid return label or reimburse you for shipping.
- Your Responsibility: If the return is due to a change of mind or an error on your part (e.g., incorrect size ordered), you will be responsible for the return shipping costs.
In some cases, particularly for lower-value items or specific product issues, we may offer a refund or replacement without requiring you to return the item. If a return is not required, we encourage you to consider donating the item to a local charity or recycling it responsibly.
Refund Processing & Timelines
Once your return is approved and processed, or your refund request is resolved, your refund will be issued to your original method of payment.
- Resolution Time: We aim to resolve all refund requests within 5-7 business days after receiving your initial inquiry and necessary evidence.
- Refund Issuance: Once a refund is approved, it typically takes 15-30 business days for the funds to appear back in your account, depending on your bank or payment provider. Please note that bank processing times can vary and may be longer during peak seasons.
Important Notes
- Evidence is Key: Providing clear photos or videos of any issues (damage, incorrect item, etc.) will significantly help us process your request quickly.
- Dispute Resolution: If a satisfactory resolution cannot be reached directly with our team, we have an escalation process in place to ensure a fair outcome.
- Non-Returnable Items: While our policy is generally flexible, certain items may be exempt from returns due to hygiene reasons, personalization, or perishable nature. We encourage you to check product descriptions for any specific return restrictions. Our ability to accept returns also depends on the return policies of our direct suppliers.
We are committed to resolving any issues fairly and efficiently. Please contact us with any questions about our return policy or your specific order.